75 Essex, New York, NY 10002

We’re open Monday – Friday, 8 a.m. – 7:30 p.m. EST

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Delivery from our store for all goods is free.

Which payment methods are accepted in the Online Shop?

We accept payments via PayPal and Cryptocurrency (such as Bitcoin, Ripple, Ethereum and other). You can also pay by credit card. To do this, on the payment page, you will need to fill in the required fields and click “Proceed to PayPal” button; then you can enter your card details and complete your payment.

How long will delivery take?

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:

  • Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer and China Post process the orders, which takes an additional 2–4 days.
  • Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination.International delivery usually takes about 15–30 business days. US orders are shipped by e-packet, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 7 and 14 days to arrive at their destination but can take longer from time to time.
How secure is shopping in the Online Shop? Is my data protected?

Payment (including credit cards) made through the PayPal system. All the payment information you fill out in the PayPal service. Our system does not store any payment information that you enter. PayPal is known as one of the safest and most reliable payment services. And so you can be calm paying the goods in our store.

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